Frequently asked questions.
Shipping Available in Canada, United States, United Kingdom, Australia & New Zealand! 🌎
Get your paws on our latest collections no matter where you are - We ship to locations across Canada, United States (Excluding Alaska & Hawaii), United Kingdom, Australia & New Zealand.
Stay stylish while supporting our mission to help our furry friends in need. Shop now and make a difference with every purchase! #WearWithPurpose 🐾🌿
How long will shipping take?
Our products are all made to order, allowing us to minimize waste and make a positive impact on the community. Although we ask for 10 - 14 business days for shipping, we strive to get your order to your door well within that time frame, usually arriving under 7 business days. Thank you for being a part of our journey to make a difference for animals everywhere!
Order Tracking
After placing your order, you will receive a tracking number via email within 24 to 48 hours.
Where do we source our products?
Our garments are carefully sourced from various regions worldwide, and while some may feature the label "Made in Hondoras," all printing and embroidery are expertly completed at our manufacturing facilities in Ontario, Texas, and the United Kingdom. This ensures that every piece meets our high standards of quality and craftsmanship.
Duties & Taxes
Please note that depending on the product's origin and destination, some orders may incur customs duties, taxes, or import fees. These charges vary based on local regulations, item value, and quantity. Any applicable duties or taxes are the buyer's responsibility. We recommend checking with your local customs office for more details.
Refund Policy Notice
Due to our products being made to order, we do not offer refunds. If your order was sent incorrectly we’ll happily send you another product without any additional charges. Please ensure you triple check your cart before placing an order with us to avoid any issues. Thank you for supporting our brand and helping animals in need.
Sizing Chart
Our sizing charts are conveniently listed underneath each product to help you find the perfect fit. Simply refer to the chart for detailed measurements to ensure your selected size matches your body type, making your shopping experience as smooth and accurate as possible.
Need help?
If you have any further questions or concerns with your order or general inquiries please contact us at theferalbrand@gmail.com.